About - Angel Underwriting

about angel

about angel
risk management

Angel makes it easy for brokers to quote and bind tailored insurance coverage to protect their small to medium-sized business clients against everyday risks.

Our easy-to-use online platform makes buying insurance fast and efficient. And when your clients need protecting, you can rest assured that with Angel you're in the hands of an experienced team.

meet the angel team

At Angel, we focus purely on offering insurance solutions designed for small and medium-sized businesses.

Our dedicated team's expertise includes underwriting, claims, IT and support staff. We're ready to help whenever you need us. You can email us by clicking on the envelope icons below or you can call us directly.

Steve Smith


Underwriting Manager
+44 (0) 1245 343635

Paul Norman


Office Manager
+44 (0) 1245 343645

Gary Green


Regional Business Development
+44 (0) 1245 343639

Lloyd Brown


Regional Underwriter
+44 (0) 1245 343636

Louise Williams


Regional Underwriter
+44 (0) 1245 343640

Jason Whiddett


Terrorism Underwriter
+44 (0) 1245 343637

Karin Sundberg


Regional Underwriter
+44 (0) 1245 343644

Celeste Newson


Assistant Underwriter
+44 (0) 1245 343653

Liz Summers


Assistant Underwriter
+44 (0) 1245 343642

Rachel Tingey


Underwriting Assistant
+44 (0) 1245 343643

Ayshe Ibrahim


Underwriting Assistant
+44 (0) 1245 343641

Leanne Benfield


Underwriting Assistant
+44 (0) 1245 343630

Mike Freeman


Claims Adjuster
+44 (0) 1245 343650

Sarah Conlon


Accounts Assistant
+44 (0) 1245 343646

Jenny Marsh


Accounts Assistant
+44 (0) 1245 343647

Mark Johnson


IT Manager
+44 (0) 1245 343648

Natalie Page


IT Assistant
+44 (0) 1245 343649

Joe Atkinson


IT & Accounts Assistant
+44 (0) 1245 343652

angel and AXA XL

Angel specialises in underwriting products for the small to medium-sized sector on behalf of AXA XL - the global insurer that combines financial security with a nimble and empowered approach.

AXA XL provides property, casualty, professional and specialty products to industrial, commercial and professional businesses, insurers and enterprises throughout the world.

resources

With no two small to medium-sized businesses being the same, we're here to support you in making sure your clients get the protection they need.

Our resources section offers answers to many frequently asked questions, details of the Insurance Act 2015, legal help and useful links. If you can't find the information or service you need, you can contact us directly.

  • faqs

    directors and officers

    What does a Directors and Officers (D&O) Policy cover?

    Directors and Officers Liability Insurance covers company directors and officers against claims arising from their wrongful acts whilst managing their business.

    What is an officer of a company?

    An officer can be any individual within a company who makes decisions that affect the company. The title "officer" depends on what an individual does rather than what they are called.

    What D&O limit of indemnity should my client buy?

    The limit of indemnity chosen by your client should be a combination of what they perceive their exposure to be and how much they are prepared to spend. Remember that this insurance covers your client's personal assets.

    Is corporate liability the same as corporate reimbursement?

    No. Corporate reimbursement reimburses the company when the company has paid indemnity or defence expenses on behalf of one of its directors or officers. It is included in most directors and officers policies as standard. Corporate liability cover extends the policy to include protection for the company's own liability and defence expenses.

    What are the differences between a D&O policy and a legal expenses policy?

    There are many differences. A D&O policy will include cover for compensation awards and settlements as well as the cost of the defence. A legal expenses policy will only usually cover the cost of defence.

    Most legal expenses policies include a "prospect of success clause". This says that, if in the opinion of the insurer, the likelihood of winning the case is less than 50%, they will not offer cover. Angel D&O policies have no such clause and will respond regardless of likely outcome.

    Legal expenses insurers will insist on use of their own in-house counsel and the insured is required to immediately notify the insurer of any potential claims without taking any action whatsoever. If the insured deviates from these rules or responds in any way to the claimant, cover may again be denied, with the insurer claiming that any possible defence has been prejudiced. Whilst your D&O insurer will still require notice as soon as possible, any contact prior to such notice will be considered and any potential resulting prejudice will be assessed prior to a coverage position being determined.

    Investigation costs and expenses are covered by both legal expenses and D&O policies although a legal expenses policy will specify for which organisations investigation expenses are included whereas an Angel D&O policy does not limit this.

    A D&O policy will not cover any prosecution costs.

    Does a D&O policy include employment practices liability cover?

    Our D&O policies provide employment practices liability for individual directors and officers as standard. However, this only extends to claims made against directors or officers personally. In order for the company to be protected against employment practices claims, they will need to purchase our employment practices liability extension. Nearly all employment practices claims are brought against the company, but very few will specifically name a director or officer.

    What happens if the insured has bought the corporate liability extension and the company uses the entire policy limit defending themselves; will the directors and officers be without cover?

    Should the policy limit be completely eroded, our corporate liability extension has an additional limit for unindemnifiable loss that applies solely to claims made against individual directors or officers. The limit available for this extension is 50% of the policy limit, subject to a maximum aggregate limit of £250,000.

    Does the D&O policy cover investigation costs?

    Our D&O policy covers the defence costs involved in any "formal" investigations initiated by any organisation. It is important to note that this does not extend to internal investigations initiated by the company itself.

    Is corporate manslaughter covered?

    Where the policy has been extended to include corporate liability the policy will respond to allegations of corporate manslaughter.

    Do you have any claims examples?

    Yes. These are accessible on the product pages of our website.

    If there are several companies under the same ownership, can they all be covered under one policy?

    Our D&O policy includes cover for subsidiary companies where the holding company is named as the insured. Therefore, to ensure that cover is in place for all subsidiaries, it is vital that cover is purchased in the name of the holding company and that the turnover disclosed is the consolidated turnover for all operating companies.

    If a policy is taken out in the name of any subsidiary company, neither the holding company nor any other subsidiaries (other than any subsidiaries of the named insured company) will be covered.

    Why do I need to provide a signed and dated declaration?

    The Declaration needs to be signed and dated by the Insured as this confirms the statements of fact upon which quotations and policies are provided. It also confirms that all material information has been disclosed. This information is relied on when quoting for insurance, determining the premium payable by the insured and assessing the applicable terms and conditions for the policy.

    Why are partnerships treated differently to companies when it comes to offering a D&O policy?

    In a partnership there is no corporate entity, so any contracts that are entered into have to be done in the name of one or other of the partners. For example, the photocopier in your office is very likely leased, perhaps from Ricoh or Rank Xerox. This lease agreement will be between your company and the lease company. A partnership cannot lease in the name of an entity because none exists, so one or other of the partners takes out a personal lease. Thus, the exposure to a partner is significantly higher than for a company director.

    If the partnership is a limited liability partnership (LLP), the situation would be slightly different because, although the business is not incorporated, the partners have organised themselves into an entity and are therefore treated as such.

    If I am asked to insure two or more companies with common directors, can I place them on one policy?

    If there are two or more businesses with the same directors they would need to buy separate D&O policies unless there is one overall holding company in which case if the policy is bought in the name of the holding company the policy will cover the directors and officers of the holding company and all subsidiaries (as per the definition of "Company" in the policy wording). If however the two companies are only linked by the common directors separate policies are necessary because of the cancellation provisions of the policy which will serve to cancel the policy in the event that one or other of the companies experiences a merger, acquisition, takeover, becomes insolvent or goes into liquidation in which case the surviving entity will have no cover. Because of the way the definition of a "Subsidiary" works companies covered under a policy where a holding company is the named insured, where one of the subsidiaries experiences a merger, acquisition, takeover, becomes insolvent or goes into liquidation, are still covered by the policy whereas cover only for the affected subsidiary will no longer apply.

    professional indemnity

    What does a Professional Indemnity policy cover?

    Professional Indemnity insurance provides cover for claims against the insured for actual or alleged negligent acts; errors, omissions or breaches of the insured's professional duties; or mistakes in providing a professional service.

    What limit of indemnity will my client need?

    The amount of cover needed depends on the type of services provided by the insured, what it perceives its maximum exposure to be, or if it has been required to maintain minimum levels of cover for a specific contract.

    What if the company's turnover substantially increases over the policy period?

    A Professional Indemnity policy is underwritten based on the turnover or fee income generated from the preceding twelve months. As such, should this amount substantially increase during the policy period, this will be taken into consideration upon renewal. It may be worthwhile contacting the insurer to inform them of the increase during the policy period, as this would be considered a material fact.

    Does the policy cover predecessor companies?

    Yes. The definition of insured is broad in scope and includes predecessors in business provided the claim is made during the policy period, and the wrongful act did not occur prior to any applicable retroactive date.

    What is a retroactive date?

    The retroactive date is the date following which any wrongful acts committed by the insured will be covered by the policy subject to full policy terms and conditions.

    If there are several companies under the same ownership can they all be covered under one policy?

    As long as all of the activities and turnover of the applicant and the associated companies are provided when the insurer is quoting, the policy can include cover for all the companies (unless specified). If you are unsure whether an activity is included, it is always best to ask.

    quick quote

    How long does it take to get a quote?

    With our online Quick Quote system, it should only take you a couple of minutes.

    What should I do if I can't find the industry I am looking for in your industry list?

    We might not cover that industry or we may call it something different. Give us a call or contact us on Angel Messenger and we'll let you know. Messenger only available within Quick Quote.

    I've selected an industry on your list but I can't get a quote. What should I do?

    If this happens, give us a call. It could be that we're unable offer online quotes for that industry at the moment.

    Alternatively, download and complete the proposal form on the relevant page under the products section of our website. Our underwriters will be happy to look at it for you.

    My client's turnover is too big for a Professional Indemnity quickquote, what should I do?

    If you send us a completed proposal form, found under the product section on our website, we'll get back to you with a quote as soon as possible.

    What do I do if I want higher limits than offered through Quick Quote?

    Get in touch with one of our underwriters. They'll be happy to discuss your needs and help you find the cover you need for your client.

    What do I do if I've entered my client's name or address incorrectly?

    You can email one of our underwriters with the correct details or just re-start the online quote process. You'll find our underwriters' details here.

    Can I backdate the inception date of my client's policy?

    Not online. But if you contact one of our underwriters, they'll be happy to discuss your client's needs.

    general faqs

    How is cover arranged?

    As a registered agent with Angel, you can quote and bind cover online using our Quick Quote system. Coverage is based on statements of fact, so the insured will need to confirm that all of the statements are true. Occasionally we may ask you to provide us with an application form and provide other information that may affect the decision to provide insurance cover.

    Where do I get an application form?

    Application forms can be downloaded and printed directly from the product pages.

    What is a claims made policy?

    This means that the policy responds to claims that are first made against the insured during the period of insurance.

    Where can I find copies of your policy wordings?

    Sample policy wordings are available on our website in the product pages. The product pages also provide key features and application forms for each available product.

    Does the policyholder get access to a legal helpline?

    All of Angel's policyholders have exclusive access to a free legal helpline. Details are in the policy documents.

    Who can I contact if I have a query?

    Regardless of what your question is, you will always find someone available to assist you. Your call will never be answered by voicemail and if the person who answers your call cannot help, you will immediately be transferred to someone that can. The contact details of every member of our team can be found by accessing the meet the team section of the website.

  • the insurance act 2015

    The Insurance Act 2015 includes some of the biggest changes to UK insurance contract law for over 100 years, making the relationship between insurers and clients fairer and more transparent. We believe the Act reflects our philosophy of conducting business in a clear, fair and client-focused manner. You can read more about our approach as part of the XL Group Limited in this document.

  • legal helpline

    All our policyholders have exclusive access to a free legal helpline. You can find full details of who to contact in the policy documents.

    All of the products we offer that are underwritten within the AXA SA Group of companies are granted access to a free legal helpline.

    The helpline is available between Monday and Friday during normal business hours for general legal advice on corporate or commercial problems faced by the policyholder.

    Advice on the helpline is free for the first 30 minutes. It is not intended to establish whether or not there might be a notifiable claim or circumstance under the policy. It is intended to offer legal advice to the policyholder for those annoying legal issues that arise from time to time.

    The helpline is provided by DAC Beachcroft, an international law firm headquartered in London. With over 2,300 staff, the firm offers one of the most comprehensive UK legal networks and provides legal services across the full range of industry sectors and is a market leader in insurance law.

  • insurance premium tax changes

    UK Insurance Premium Tax (IPT) has increased from June 2017. Here's a guide to the key changes:

    • The standard rate of UK IPT increased from 10% to 12% for all policies incepting on or after 1 June 2017.
    • There are transitional arrangements that allow some business to be taxed at the old 10% rate if it is processed before 1 June 2018. These include:
      • policies that incepted before 1 June 2017
      • certain mid-term adjustments
      • additional premiums added to a risk that commenced before 1 June 2017.
    • Where a new risk is attached to an existing policy or after 1 June 2017, the new rate of 12% will apply.
    • Return premiums will be transacted at the same IPT rate as the original transaction, whatever the inception date or process date.
    • All business processed on or after the 1 June 2018, will be taxed at the new rate of 12%, whatever the inception date - except for return premiums.

    Summary of rates to be applied:

     Settlement due to AXA XL (Angel)
    TypePolicy inceptionBefore 01/06/201701/06/2017 - 31/05/2018On/after 31/05/2018
    Any> 01/06/201712%12%12%
    New business< 01/06/201710%10%12%
    Renewal< 01/06/201710%10%12%
    MTA AP< 01/06/201710%10%12%
    MTA RP*< 01/06/201710%10%10%

    *RP (Return Premium) should be taxed in the same way the premium it relates to was. If this cannot be identified with certainty, the prudent approach is to apply the lower rate.

  • useful website links

    FCA website
    The Financial Conduct Authority (FCA) is the independent regulatory body of the financial services industry in the United Kingdom.

    Financial Ombudsman Service (FOS)
    The FOS is an independent body that deals with complaints between consumers and businesses.

    Companies House website
    Companies House stores company information that is required to be filed with them under the Companies Act and makes this information available to the public.

    The Charity Commission for England and Wales
    The Charity Commission regulates charities in the UK and keeps a register of charities. Their website provides useful information for charities, including legal requirements and how and when to report to them.

    Office of the Scottish Charity Regulator
    The Office of the Scottish Charity Regulator (OSCR) is an independent regulator and keeper of the register of Scottish charities.

  • how to make a complaint

    At Angel, we value your feedback. It helps us to continually develop and improve our service. If you have a problem with any of our products or our online system, please get in touch and we'll work with you to find a solution.

    If you're not happy with our response, you can contact our complaints manager at:

    Complaints Manager
    Angel Risk Management Limited
    1 Legg Street
    Chelmsford
    CM1 1JS

    Tel: +44 (0)1245 343630
    Email: complaints@angelriskmanagement.com

    How we'll deal with your complaint

    We'll investigate your concerns and get back to you with an answer within 30 days. If you're still unhappy, you can refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

    You can contact the FOS at:

    Financial Ombudsman Service
    Exchange Tower
    London
    E14 9SR

    Email: complaint.info@financial-ombudsman.org.uk
    Tel: +44 (0)300 123 9123
    Website: www.financial-ombudsman.org.uk

    Alternatively you can submit your complaint online through the European Commission's online dispute resolution (ODR) platform. They'll forward it to the relevant Alternative Dispute Resolution (ADR) scheme. In our case, that's the Financial Ombudsman Service. For more information please visit http://ec.europa.eu/odr.

how to find us

angel risk management
3rd Floor, 1 Legg Street,
Chelmsford, Essex, CM1 1JS

Tel:  +44 (0)1245 343630
Fax: +44 (0)20 7785 8055

angel risk management
3rd Floor, 1 Legg Street,
Chelmsford, Essex, CM1 1JS

telephone +44 (0)1245 343630
fax +44 (0)20 7784 8055
email info@angelriskmanagement.com

AXA XL
20 Gracechurch Street,
London EC3V 0BG

telephone +44 (0)20 8442 0000
fax +44 (0)20 8442 0000
email info@axaxl.com

© Angel Risk Management Limited © 2018 |Angel Risk Management Limited is an intermediary authorised and regulated by the Financial Conduct Authority (No. 718451)
Angel Risk Management Limited is a subsidiary of AXA SA. You can check our details on the Financial Services Register by visiting the FCA’s website www.fca.org.uk or by contacting the FCA on 0800 111 6768. Our register number is 718451