Angel Complaints...


     

At Angel Risk Management we look at complaints in a way that will provide the fairest outcome for our customers, and are grateful for the feedback that we receive. This gives us the opportunity to review our processes and acknowledge where things may not have always gone as planned. We are able to use the information that you provide to continually develop and improve the way in which we conduct our business on a day-to-day basis.


Making a Complaint:

Complaints Manager
Angel Risk Management Limited
1 Legg Street
Chelmsford
CM1 1JS

Tel: +44 (0)1245 343630
Email: complaints@angelriskmanagement.com

Angel will investigate your concerns and issue you with a final response. Should you remain dissatisfied with the response that you receive, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS's contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Tel: +44 (0)300 123 9123
Website: www.financial-ombudsman.org.uk


The European Commission also provides an online dispute resolution (ODR) platform that allows consumers to submit their complaint through a central site, which will forward the complaint to the right Alternative Dispute Resolution (ADR) scheme. The ADR scheme for Angel Risk Management Limited is the Financial Ombudsman Service which can be contacted directly using the contact details above. For more information please visit http://ec.europa.eu/odr.